Billing, Delivery, Cancellation & Refund Policy

Effective date: July 19, 2026

Idle Cat Labs LLC provides custom software development, technical consulting, app development, launch support, automation, and related digital services. These services are normally purchased through a written proposal, statement of work, order form, or invoice rather than an instant retail checkout.

Pricing and currency

Pricing is quote-based unless a product page or order form states otherwise. Quotes, invoices, deposits, milestones, subscriptions, and other charges are stated and processed in United States dollars (USD), unless a written agreement expressly identifies another currency. Applicable taxes, third-party costs, and reimbursable expenses are disclosed before billing when reasonably known.

Authorization and payment

We do not charge a customer until the customer has accepted the applicable proposal, order, subscription terms, or other written authorization. Payment may be collected by card, ACH, wire transfer, or another method shown on the invoice or hosted payment page. Card payments may be processed by Stripe or another disclosed payment processor.

Delivery and fulfillment

Project scope, milestones, target dates, deliverables, acceptance criteria, and delivery method are described in the applicable written agreement. Digital deliverables may be provided through a source-code repository, secure file transfer, deployment environment, app distribution platform, email, or another agreed channel. Delivery dates depend on timely customer feedback, access, content, approvals, and third-party platform availability.

Cancellations

Before work begins, a customer may request cancellation by contacting us. After work begins, cancellation is handled under the applicable project agreement. Unless that agreement states otherwise, the customer remains responsible for completed work, committed third-party costs, and non-cancelable services through the effective cancellation date.

Refunds

Refund eligibility depends on the type and status of the work. Deposits and milestone payments are generally refundable only to the extent they exceed the value of work already performed and non-recoverable costs already incurred. Completed and accepted custom development, consulting time already delivered, domain or platform fees, and other non-recoverable third-party charges are generally non-refundable. Any more favorable terms in a signed agreement or mandatory consumer law control.

Recurring services

We do not enroll customers in recurring billing without clear advance disclosure and authorization. When a maintenance plan, hosting plan, software subscription, or other recurring service is offered, the order terms will state the amount, billing frequency, renewal terms, and cancellation method. Cancellation stops future renewals but does not automatically refund service periods already provided.

How to request a cancellation or refund

Email hello@idlecatlabs.com and include the customer name, invoice or payment reference, project name, amount, and reason for the request. We normally acknowledge billing requests within two business days. Approved card refunds are returned to the original payment method; bank processing times are outside our control.

Billing questions and disputes

Please contact us before initiating a payment dispute so we can review the invoice, project record, delivery evidence, and any requested correction. This does not limit any rights available under applicable law or card-network rules.