Support

For support related to an app, software product, or active client project, contact support@idlecatlabs.com. For a released app, use the app-specific support page when one is listed in our App Support Hub.

What to include

• The app, product, or project name.
• Your device model and operating-system version, if relevant.
• The app or software version.
• A concise description of the issue and when it started.
• Steps to reproduce, screenshots, and the exact error message.
• A transaction or invoice reference for billing issues, but never a full card number.

Response expectations

We normally acknowledge support requests within two business days. Resolution time depends on severity, reproducibility, third-party dependencies, and any support terms in the applicable client agreement. Active clients should use the agreed urgent-incident channel for production outages.

Privacy and deletion requests

Privacy questions may be sent to privacy@idlecatlabs.com. Account and app-data deletion requests can also be started through the Data Deletion page.

Security reports

If you believe you found a security issue, send a concise report to support@idlecatlabs.com before publicly disclosing it. Do not access, alter, or download data that does not belong to you.